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TICKETEK PTY LTD

1.1. All Full Season (Premium VIP, VIP, Platinum, Gold, Silver and Bronze, Loud House and Steal Section) UC Capitals memberships purchased will be automatically enrolled into the Rollover Plan. Further information on the Rollover Plan is available in the ‘Rollover Plan’ section of these terms and conditions. Should an equivalent membership not be available in the following season the member will be notified of new membership packages.

1.2. Reserve Seat membership includes access to 10 home games played at AIS Arena only during the 2026-27 WNBL regular season.

1.3. Any games excluded from Membership under clause 2 do not form part of any membership pack and will be sold separately. Where possible, season members will be provided with priority to purchase tickets via a pre-sale period.

1.4. Subject to any applicable law, once your membership has been processed you are not entitled to a refund. You may request a refund in writing (email or post), and your request will be assessed by UC Capitals's Management. Subject to applicable law, any refunds (whole or partial) will be at the discretion of UC Capitals Management.

1.5. All prices include GST and any applicable fees or levies.

1.6. By purchasing a membership, you agree to be added to UC Capitals electronic database and to receive information relating to UC Capitals; be contacted by UC Capitals regarding any services, offers or special promotions that are associated with, endorsed or approved by UC Capitals.
Furthermore, you agree for UC Capitals to disclose your information to third parties associated with UC Capitals so they can contact you about their services, offers, or special promotions. Should you not wish to receive any of this information, you must notify UC Capitals in writing via email (uccaps@canberra.edu.au) of your preference to unsubscribe.

1.7. Members are required to notify UC Capitals of any change in circumstances, including the issuing or withdrawal of concession status, member contact details, or any relevant information that could affect their membership with UC Capitals. Should there be a change in concession status, the member will be required to pay the difference between a non- concession member and a concession member of that particular membership. 
Should the member not pay the difference within the time notified by UC Capitals, UC Capitals reserves the right to suspend the membership with all the member’s benefits suspended until the difference is paid. The member is not entitled to seek any compensation, or refund should any of its member’s benefits be suspended due to no or late payment of the difference.

1.8. UC Capitals reserves the right to cancel a membership without a refund where a member breaches these terms and conditions or the UC Capitals Code of Conduct.

1.9. UC Capitals reserves the right to change the seating arrangements from season to season. Where possible, UC Capitals will attempt to keep members in a similar seat selection from season to season.

1.10. Renewing members wanting to change their seat must request the change in writing to UC Capitals. UC Capitals will try to accommodate seat requests in consideration of availability and any other relevant factors.

1.11. Where possible new members shall select their seats at the time of purchase. Should a member wish to request a seat change they will need to submit a seating request to the membership department via email.
Requested seating cannot be guaranteed. If the requested seating is not available, the Membership Department will select seating as close as possible to those requested by the new member.

1.12. Reserved seats will be allocated after the Renewal date, with renewing members receiving first priority.

1.13. Your attendance at any WNBL game, event or activity implies your acknowledgment and agreement to comply with the WNBL Spectator Standards and any applicable WNBL or venue policies.

2.1. Members who hold a Part Season (5 and 3 Game Flexi Memberships), and Supporter memberships are not guaranteed access to UC Capitals regular season home games and will need to redeem tickets for games they wish to attend.

2.2. Access to games is subject to availability and within membership category. Tickets will need to be redeemed for each regular season home game the member wishes to attend.

2.3 Supporter Memberships do not grant you access to any regular season home games. Tickets can be purchased separately via Ticketek.

3.1. To qualify for a junior membership, the junior must be 15 years or under as of September 1st 2026 irrespective of the member’s age at the time of purchasing the membership.

3.2. Children 3 years of age and under are admitted free providing they are seated on their parent/guardian’s knee and do not require a seat. It is the parent/guardian’s sole responsibility to ensure the safety and well-being of their children.

4.1. To qualify for a concession membership, members must hold one of the following forms of identification: pension card, full time student card, senior’s card, disability card, or carer’s card.

4.2. Health care cards and health benefits cards do not qualify.

4.3. Companion card holders qualify for a free concession membership and gain free entry when accompanying a member requiring care. To inquire about a companion membership email uccapitals@canberra.edu.au

5.1. A family membership consists of 2 adult and 2 junior memberships at minimum and 2 adults and 6 children at a maximum. Juniors must be 14 years or under as of 30 April 2027 irrespective of the member’s age at the time of purchasing the membership.

6.1. The Rollover Plan automatically renews your membership each year for the upcoming season. Payments are applied in the same method as when the member originally signed up.

6.2. By committing to a UC Capitals Membership and Renewal Plan, you authorise UC Capitals to arrange a transfer of funds from your nominated credit or debit card for the amount applicable to your membership type. Members can select for payments to be deducted either in full or across a payment plan.

6.3 At the time of renewal, if the payment is unable to be processed for any reason, the club will notify the member. If the member is unable to make due payment in a time specified by the club, UC Capitals reserve the right to suspend or terminate the membership.

7.1. By agreeing to pay your membership via a UC Capitals payment plan, you authorise UC Capitals, our payment plan provider (Ticketek), or

associated third parties, to securely store and debit from your nominated credit card or debit card.

7.2. Unless stated otherwise, the first instalment will be withdrawn after receiving your application with further payments occurring on the agreed schedule.

7.3. Payment Plan – The full season payment plan will consist of 5 monthly payments from August 2026 – December 2026. Your monthly payment will be calculated as equal payments paid across the remaining months based on the month you pay your first instalment.

7.4. It is your responsibility to ensure that sufficient funds are available in your nominated account for payments to be processed. If your card expires, is replaced, cancelled, or otherwise becomes invalid, you must update your payment details prior to the next scheduled instalment date.

7.5. If a scheduled payment is declined, cannot be processed or is returned unpaid for any reason, UC Capitals may attempt to re-process the payment within a reasonable period and/or contact you to request updated payment details. You authorise UC Capitals to process any outstanding amounts once valid payment details are provided.

7.6. Should a scheduled payment be unsuccessful a $15 reversal fee may be applied if the payment is not rectified in 7 days. Should a second recurring payment be unsuccessful an additional $15 reversal fee may be applied.

7.7. Any fees levied to you by your financial institution for a dishonoured payment will be payable by you. Any fees incurred by UC Capitals for a dishonoured payment will be added to the next instalment.

7.8 UC Capitals reserves the right to suspend or cancel your membership if on two consecutive occasions your payment cannot be processed. We will notify you in writing if we suspend or cancel your payment plan arrangement.

7.9. If your membership is suspended, your membership barcode will be blocked, and your membership entitlements will be suspended until such time that the overdue payments have been received.

7.10. If you believe that a payment has been withdrawn incorrectly, please contact UC Capitals on uccaps@canberra.edu.au. You will receive a full refund of the withdrawn amount if we cannot substantiate the reason for the withdrawing.

7.11. We will keep your account and other financial institution details confidential. However, we may disclose these details: 
(a) If you consent in writing; or
(b) To the extent required by law; or
(c) For the purpose of this Agreement, for example, in relation to a payment dispute.

8.1. Where payments are made via card:
(a) You acknowledge that instalment and renewal payments are authorised recurring transactions.
(b) You agree to contact UC Capitals to resolve any billing concerns prior to initiating a chargeback with your card issuer. Where a chargeback is initiated:

(a) Membership access may be suspended during the dispute process;
(b) If the chargeback is determined to be invalid, UC Capitals reserves the right to recover outstanding amounts and associated chargeback costs;

8.2 UC Capitals may cancel the membership without refund in cases of misuse or bad faith disputes.

8.3 Chargeback rights are subject to applicable card scheme rules and consumer protection laws.

9.1. By returning your membership seat(s) for re-sale you understand and unconditionally agree to the following terms and conditions.

9.2. The member seat re-sale program is only available to full season 2026-27 members who hold a seasonally allocated seat (Premium VIP, VIP, Platinum, Gold, Silver, Bronze, Loud House or Steal Section). Part season or non-allocated seat members are not eligible.

9.3. UC Capitals reserves the right to restrict games available for seat- resale where applicable.

9.4. The cut off to return your seats for a game is 2 hours prior to the selected game tip off. Seats returned after this time will not be re-sold and the member will not be eligible for the Return Reward

9.5. Once you return your seat(s) for re-sale it is final and CANNOT be reversed. Your membership barcode(s) for the selected game will be disabled, and your membership will no longer give you access to the selected game. Please ensure you are 100% certain you are unavailable to attend (including family/friends using your tickets) before returning your seat for re-sale.

9.6. Seats can only be returned via the membership portal.

10.1. Finals tickets are not included in memberships.

10.2. Should UC Capitals qualify to play in the 2026-27 WNBL Finals, all members will receive exclusive access to purchase tickets to home games via designated pre-sale periods.

11.3. The pre-sale information will be communicated upon confirmation of UC Capitals’s qualification to play finals.

11.4. Finals tickets are to be purchased through the venue ticketing agency, and the agency will also be responsible for all distribution of tickets.

12.1. All UC Capitals Members will receive a 10% discount off retail price merchandise purchased through any physical UC Capitals operated store and online.

12.2. To receive a discount at the store, members must present their membership card to merchandise staff members.

12.3. UC Capitals will not provide refunds or apply future credit where a Membership Discount was not used during the transaction.

12.4. A discount is not available on sale items and cannot be used in conjunction with any other offers.

12.5. Members will be sent a code to use in the online store.

13.1. Members that require any membership cards to be reprinted will incur a $10 reprint fee, payable by the member. If you misplace your membership card, please email uccaps@canberra.edu.au to organise a replacement.

14.1. UC Capitals is committed to creating and maintaining a safe, enjoyable, and family-friendly game-day environment for all club members and spectators. Accordingly, we have adopted the following code of conduct/behaviour for the benefit of members, spectators, and the wider basketball community.

14.2. UC Capitals works with the National Basketball League, stadium management, contracted security services and other external agencies to identify offenders, record incidents and take any potential action against offenders, members or spectators who threaten to disrupt, disrespect, or otherwise breach this Code of Conduct.

14.3. UC Capitals reserves the right to suspend or cancel memberships, hospitality agreements, or any tickets without compensation should a member or ticket holder breach this Code of Conduct. Suspensions and cancellations are at the sole discretion of UC Capitals. Should the offender be a guest of a member or utilising a member’s card, UC Capitals reserves the right to take action against the member in relation to their membership.

14.4. The Code of Conduct applies to anyone that attends any UC Capitals games, official club functions and other non-game day events held, supported, or endorsed by UC Capitals (UC Capitals Events).

15.1. When attending UC Capitals Events, fans must:

(a) conduct themselves towards any other person in ways that are respectful to all, lawful and in the spirit of basketball.
(i) not use bad language.
(ii) not harass or ridicule players, coaches, officials, or other spectators.
(iii) not engage in or endorse any form of threatening conduct, or vilification or abuse based on race, gender, religion, disability, or sexuality; and
(iv) not have any acts of violence, disruptive behaviour, or use of offensive or abusive language or gestures.

(b) not do anything or act in a manner which would distract, disrupt behaviour, or hinder the natural flow the event.
(c) comply with the conditions of entry to the event and Basketball Australia Courtsiding Policy.
(d) conduct themselves in a manner that does not damage (or have the potential to damage) the reputation of UC Capitals, its staff, members, or supporters.
(e) comply with requests from venue staff regarding the operations and emergency procedures of the venue.
(f) sit in their allocated ticketed seat and present their tickets and entitlements when requested by UC Capitals staff or venue staff; and
(g) any merchandise, paraphernalia and/or memorabilia (Memorabilia) provided by UC Capitals to you are for you to keep, use and enjoy during the event.
However, you must ensure that in using the memorabilia you do not interfere, disrupt, prohibit or injury any other person’s enjoyment of the event. You are also responsible for any loss or damage suffered by any other person as a result of you using the memorabilia.

15.2. Not promote, communicate, incite, initiate, and/or respond to any form of conversation, messages or posts that are aimed to: 
(a) attack or be critical of anyone within UC Capitals including players, coaches, personnel, and members.
(b) attack, critical or tarnish the name, brand, or goodwill of UC Capitals and/or National Basketball League; or
(c) bring the game into disrepute.

16.1. UC Capitals reserves the right, at its absolute discretion, to restrict, prohibit, block, or ban anyone from participating in any UC Capitals events or social media controlled by UC Capitals and/or National Basketball League.

16.2. If there is a serious, continual, or frequent breach of the Code of Conduct, UC Capitals may in its sole discretion terminate a person’s membership (without refund or compensation) or refuse to sell a UC Capitals membership.

17.1. In addition to contacting police, UC Capitals Basketball Club encourages its members and spectators to report any illegal or anti-social

behaviour through the following channels:
a) Alerting venue, security, or UC Capitals staff on game day of any issues;
b) If after a match, please email our membership department
c) If attending a UC Capitals event, inform UC Capitals officials at the event.

18.1. While every care is taken by UC Capitals to ensure that the most accurate information is presented on the website, including pricing, there may be some rare occasions where the information presented is incorrect.
Accordingly, to the extent available at law, UC Capitals reserves the absolute right to not process or cancel any memberships that may have been obtained with the incorrect information.

18.2. Before UC Capitals can exercise this right, UC Capitals must notify the affected person of the errors or omissions together with all necessary information to evidence that the information contained on the website is incorrect. In the event that the errors or omissions relate to prices of the membership and the affected person has paid:

(a) Where more than the price that is levied by UC Capitals: UC Capitals will notify the affected person the additional amount paid and give the affected person the choice to either cancel the membership or receive a refund of the excess amount paid. The affected person shall have five business days to consider its options after being notified. Should the affected person not notify UC Capitals of its decision after the stipulated time, the affected person will be deemed to have chosen to receive a refund of the excess amount paid; or

(b) Where less than the price that is levied by UC Capitals: UC Capitals will notify the affected person the additional amount that needs to be paid and give the affected person the choice to either pay the difference or cancel the membership. The affected person shall have five business days to consider its options after being notified. Should the affected person not notify UC Capitals of its decision after the stipulated time, the affected person will be deemed to have chosen to pay the additional amount payable. If the affected person chooses or is deemed to have chosen to pay the additional amount, the additional amount will become a debt immediately due and payable to UC Capitals. UC Capitals will provide the affected person five business days to attend to the payment. Should the affected person not pay the additional amount by the stipulated time, UC Capitals may suspend the provision of any part of the membership and the affected person is not entitled to any refund or compensation if the affected person is unable to enjoy any part of the membership due to delays in paying the additional amount, except where it is due to UC Capitals’s fault. Should the affected person be entitled to a refund or compensation, the maximum amount payable by UC Capitals will be the value for the portion of the membership that UC Capitals was unable to fulfil as determined by UC Capitals.

18.3. UC Capitals will attend to any refund as soon as practicable but no more than three business days after the affected person has made its decision.

19.1. We may at any time vary these terms and conditions.

19.2. To the extent permitted by law you indemnify UC Capitals against all, losses, costs, damages, and liability suffered as a result of you giving incorrect or false information in your membership application. Your indemnity:
(a) Extends and covers all changes you make to your membership application; and
(b) Continues after this Agreement has ended.

19.3. UC Capitals is careful to protect the privacy of any personal information you supply in accordance with its privacy policy.

20.1 Game Access
a) Flexi Members receive access to five (5) or three (3) UC Capitals regular season home games, depending on the package purchased.

b) Members can redeem tickets for any remaining home games from the time of purchase, subject to availability. UC Capitals reserves the right to limit which games are available for flexi members to select from.

20.2 Ticket Redemption
a) Tickets must be redeemed via ticketek.com.au once membership is purchased.
b) Redemption is subject to availability and is not guaranteed for all selected games.
c) Seating is allocated based on best available at the time of redemption and may vary from game to game.
d) Tickets will be delivered as mobile tickets upon successful redemption.

The University of Canberra Capitals are a nine-time WNBL championship team based in Canberra, Australia.

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