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TICKETEK PTY LTD

1.1. All Full Season (Premium VIP, VIP, Platinum, Gold, Silver and Bronze, Loud House and Steal Section) UC Capitals memberships purchased will be automatically enrolled into the Rollover Plan. Further information on the Rollover Plan is available in the ‘Rollover Plan’ section of these terms and conditions. Should an equivalent membership not be available in the following season the member will be notified of new membership packages.

1.2. Reserve Seat membership includes access to 10 home games played at AIS Arena only during the 2026-27 WNBL regular season.

1.3. Any games excluded from Membership under clause 2 do not form part of any membership pack and will be sold separately. Where possible, season members will be provided with priority to purchase tickets via a pre-sale period.

1.4. Subject to any applicable law, once your membership has been processed you are not entitled to a refund. You may request a refund in writing (email or post), and your request will be assessed by UC Capitals Management. Subject to applicable law, any refunds (whole or partial) will be at the discretion of UC Capitals Management.

1.5. All prices include GST and any applicable fees or levies.

1.6. By purchasing a membership, you agree to be added to UC Capitals electronic database and to receive information relating to UC Capitals; be contacted by UC Capitals regarding any services, offers or special promotions that are associated with, endorsed or approved by UC Capitals.

Furthermore, you agree for UC Capitals to disclose your information to third parties associated with UC Capitals so they can contact you about their services, offers, or special promotions. Should you not wish to receive any of this information, you must notify UC Capitals in writing via email (uccaps@canberra.edu.au) of your preference to unsubscribe.

1.7. Members are required to notify UC Capitals of any change in circumstances, including the issuing or withdrawal of concession status, member contact details, or any relevant information that could affect their membership with UC Capitals. Should there be a change in concession status, the member will be required to pay the difference between a non-concession member and a concession member of that particular membership. Should the member not pay the difference within the time notified by UC Capitals, UC Capitals reserves the right to suspend the membership with all the member’s benefits suspended until the difference is paid. The member is not entitled to seek any compensation, or refund should any of its member’s benefits be suspended due to no or late payment of the difference.

1.8. UC Capitals reserves the right to cancel a membership without a refund where a member breaches these terms and conditions or the UC Capitals Code of Conduct.

1.9. UC Capitals reserves the right to change the seating arrangements from season to season. Where possible, UC Capitals will attempt to keep members in a similar seat selection from season to season.

1.10. Renewing members wanting to change their seat must request the change in writing to UC Capitals. UC Capitals will try to accommodate seat requests in consideration of availability and any other relevant factors.

1.11. Where possible new members shall select their seats at the time of purchase. Should a member wish to request a seat change they will need to submit a seating request to the membership department via email. Requested seating cannot be guaranteed. If the requested seating is not available, the Membership Department will select seating as close as possible to those requested by the new member.

1.12. Reserved seats will be allocated after the Renewal date, with renewing members receiving first priority.

1.13. Your attendance at any WNBL game, event or activity implies your acknowledgment and agreement to comply with the WNBL Spectator Standards and any applicable WNBL or venue policies.

2.1. Members who hold a Part Season (5 and 3 Game Flexi Memberships), and Supporter memberships are not guaranteed access to UC Capitals regular season home games and will need to redeem tickets for games they wish to attend.

2.2. Access to games is subject to availability and within membership category. Tickets will need to be redeemed for each regular season home game the member wishes to attend.

2.3 Supporter Memberships do not grant you access to any regular season home games. Tickets can be purchased separately via Ticketek.

3.1. To qualify for a junior membership, the junior must be 15 years or under as of September 1 st 2026 irrespective of the member’s age at the time of purchasing the membership.

3.2. Children 3 years of age and under are admitted free providing they are seated on their parent/guardian’s knee and do not require a seat. It is the parent/guardian’s sole responsibility to ensure the safety and well-being of their children.

4.1. To qualify for a concession membership, members must hold one of the following forms of identification: pension card, full time student card, senior’s card, disability card, or carer’s card.

4.2. Health care cards and health benefits cards do not qualify.

4.3. Companion card holders qualify for a free concession membership and gain free entry when accompanying a member requiring care. To inquire about a companion membership email
uccapitals@canberra.edu.au

5.1. A family membership consists of 2 adult and 2 junior memberships at minimum and 2 adults and 6 children at a maximum. Juniors must be 14 years or under as of 30 April 2027 irrespective of the member’s age at the time of purchasing the membership.

6.1. The Rollover Plan automatically renews your membership each year for the upcoming season. Payments are applied in the same method as when the member originally signed up.

6.2. By committing to a UC Capitals Membership and Renewal Plan, you authorise UC Capitals to arrange a transfer of funds from your nominated credit or debit card for the amount applicable to your membership type. Members can select for payments to be deducted either in full or across a payment plan.

6.3 At the time of renewal, if the payment is unable to be processed for any reason, the club will notify the member. If the member is unable to make due payment in a time specified by the club, UC Capitals reserve the right to suspend or terminate the membership.

7.1. By agreeing to pay your membership via a UC Capitals payment plan, you authorise UC Capitals, our payment plan provider (Ticketek), or associated third parties, to securely store and debit from your nominated credit card or debit card.

7.2. Unless stated otherwise, the first instalment will be withdrawn after receiving your application with further payments occurring on the agreed schedule.

7.3. Payment Plan – The full season payment plan will consist of 5 monthly payments from August 2026 – December 2026for full season memberships and 8 fortnightly payments for Flexi Memberships. Your payments will be calculated as equal payments paid across the remaining months/fortnights based on the month/fortnight you pay your first instalment.

7.4. A $10.00 set up fee will be applied to all payment plans.

7.5. It is your responsibility to ensure that sufficient funds are available in your nominated account for payments to be processed. If your card expires, is replaced, cancelled, or otherwise becomes invalid, you must update your payment details prior to the next scheduled instalment date.

7.6. If a scheduled payment is declined, cannot be processed or is returned unpaid for any reason, UC Capitals may attempt to re-process the payment within a reasonable period and/or contact you to request updated payment details. You authorise UC Capitals to process any outstanding amounts once valid payment details are provided.

7.7. Should a scheduled payment be unsuccessful a $15 reversal fee may be applied if the payment is not rectified in 7 days. Should a second recurring payment be unsuccessful an additional $15 reversal fee may be applied.

7.8. Any fees levied to you by your financial institution for a dishonoured payment will be payable by you. Any fees incurred by UC Capitals for a dishonoured payment will be added to the next instalment.

7.9. UC Capitals reserves the right to suspend or cancel your membership if on two consecutive occasions your payment cannot be processed. We will notify you in writing if we suspend or cancel your payment plan arrangement.

7.10. If your membership is suspended, your membership barcode will be blocked, and your membership entitlements will be suspended until such time that the overdue payments have been received.

7.11. If you believe that a payment has been withdrawn incorrectly, please contact UC Capitals on uccaps@canberra.edu.au. You will receive a full refund of the withdrawn amount if we cannot substantiate the reason for the withdrawing.

7.12. We will keep your account and other financial institution details confidential. However, we may disclose these details:

(c) For the purpose of this Agreement, for example, in relation to a payment dispute.

(a) You acknowledge that instalment and renewal payments are authorised recurring transactions.

(b) You agree to contact UC Capitals to resolve any billing concerns prior to initiating a chargeback with your card issuer. Where a chargeback is initiated:

(a) Membership access may be suspended during the dispute process;

(b) If the chargeback is determined to be invalid, UC Capitals reserves the right to recover outstanding amounts and associated chargeback costs;

8.2 UC Capitals may cancel the membership without refund in cases of misuse or bad faith disputes.

8.3 Chargeback rights are subject to applicable card scheme rules and consumer protection laws.

9.1. By returning your membership seat(s) for re-sale you understand and unconditionally agree to the following terms and conditions.

9.2. The member seat re-sale program is only available to full season 2026-27 members who hold a seasonally allocated seat (Premium VIP, VIP, Platinum, Gold, Silver, Bronze, Loud House or Steal Section). Part season or non-allocated seat members are not eligible.

9.3. UC Capitals reserves the right to restrict games available for seat- resale where applicable.

9.4. The cut off to return your seats for a game is 2 hours prior to the selected game tip off. Seats returned after this time will not be re-sold and the member will not be eligible for the Return Reward

9.5. Once you return your seat(s) for re-sale it is final and CANNOT be reversed. Your membership barcode(s) for the selected game will be disabled, and your membership will no longer give you access to the selected game. Please ensure you are 100% certain you are unavailable to attend (including family/friends using your tickets) before returning your seat for re-sale.

9.6. Seats can only be returned via the membership portal.

10.1. Finals tickets are not included in memberships.

10.2. Should UC Capitals qualify to play in the 2026-27 WNBL Finals, all members will receive exclusive access to purchase tickets to home games via designated pre-sale periods.

11.3. The pre-sale information will be communicated upon confirmation of UC Capitals’s qualification to play finals.

11.4. Finals tickets are to be purchased through the venue ticketing agency, and the agency will also be responsible for all distribution of tickets.

12.1. All UC Capitals Members will receive a 10% discount off retail price merchandise purchased through any physical UC Capitals operated store and online.

12.2. To receive a discount at the store, members must present their membership card to merchandise staff members.

12.3. UC Capitals will not provide refunds or apply future credit where a Membership Discount was not used during the transaction.

12.4. A discount is not available on sale items and cannot be used in conjunction with any other offers.

12.5. Members will be sent a code to use in the online store.

13.1. Members that require any membership cards to be reprinted will incur a $10 reprint fee, payable by the member. If you misplace your membership card, please email uccaps@canberra.edu.au to organise a replacement.

14.1. UC Capitals is committed to creating and maintaining a safe, enjoyable, and family-friendly game-day environment for all club members and spectators. Accordingly, we have adopted the following code of conduct/behaviour for the benefit of members, spectators, and the wider basketball community.

14.2. UC Capitals works with the National Basketball League, stadium management, contracted security services and other external agencies to identify offenders, record incidents and take any potential action against offenders, members or spectators who threaten to disrupt, disrespect, or otherwise breach this Code of Conduct.

14.3. UC Capitals reserves the right to suspend or cancel memberships, hospitality agreements, or any tickets without compensation should a member or ticket holder breach this Code of Conduct. Suspensions and cancellations are at the sole discretion of UC Capitals. Should the offender be a guest of a member or utilising a member’s card, UC Capitals reserves the right to take action against the member in relation to their membership.

14.4. The Code of Conduct applies to anyone that attends any UC Capitals games, official club functions and other non-game day events held, supported, or endorsed by UC Capitals (UC Capitals Events).

15.1. When attending UC Capitals Events, fans must:

(a) conduct themselves towards any other person in ways that are respectful to all, lawful and in the spirit of basketball.

(ii) not harass or ridicule players, coaches, officials, or other spectators.

(iii) not engage in or endorse any form of threatening conduct, or vilification or abuse based on race, gender, religion, disability, or sexuality; and

The University of Canberra Capitals are a nine-time WNBL championship team based in Canberra, Australia.

UC Capitals 

https://uccapitals.wnbl.com.au/privacy-policy

Privacy policy

UC Capitals